A rationalist is simply someone for whom it is more important
to learn than to be proved right; someone who is willing to learn from
others — not by simply taking over another’s opinions, but by gladly
allowing others to criticize his ideas and by gladly criticizing the
ideas of others. The emphasis here is on the idea of criticism or, to be more precise, critical discussion. The genuine rationalist does not
think that he or anyone else is in possession of the truth; nor does he
think that mere criticism as such helps us achieve new ideas. But he
does think that, in the sphere of ideas, only critical discussion can
help us sort the wheat from the chaff. He is well aware that acceptance or rejection of an idea is never a purely rational matter; but he thinks that only critical discussion can give us the maturity to see an idea from more and more sides and to make a correct judgement of it.
— Karl Popper
Tags: culture
Somebody once told me, “Manage the top line, and the bottom line will follow.” What’s the top line? It’s things like, why are we doing this in the first place? What’s our strategy? What are customers saying? How responsive are we? Do we have the best products and the best people? Those are the kind of questions you have to focus on.
— Steve Jobs
If everyone working on a system is trying to stabilize and improve the rate at which tested, integrated software is successfully released to end customers, then teams across the system will naturally have to work together and will find that their goals are compatible.
Tags: lean TOC scale

Ben Christensen - Reactive Service Levels. Fantastic talk on dealing with failure - Netflix style.

The true purpose of sales is to create new value for customers. Especially in a startup or growth company that’s addressing a new market or trying to solve a complex problem. That’s why enterprise/SaaS sales requires a well-developed process and guidelines.
— If SaaS Products Sell Themselves, Why Do We Need Sales? - http://a16z.com/2014/05/30/selling-saas-products-dont-sell-themselves/